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Press Release
MobilityWare Launches MobileAssist for Palm Powered Mobile Devices at PalmSource Mobile Summit & DevCon 2005
Press Contact:
John Libby
MobilityWare
(949)453–2000
jlibby@mobilityware.com
MobileAssist enables fast real–time remote support to diagnose and solve user problems, increasing the productivity of the mobile workforce in the enterprise
SAN JOSE, Calif., PalmSource Mobile Summit and DevCon, May 24, 2005 — MobilityWare today announced the release of the MobileAssist software product for Palm Powered™ devices and smartphones. MobileAssist is one of the first products available that enables enterprises and software vendors to provide real–time remote support of users and applications on a Palm Powered device.
Surveys show that users ranked the time to resolve a problem as the number one support complaint. Increasingly sophisticated applications are being deployed to mobile devices every day. When the application is critical to the enterprise's business, any downtime for a user results in lost revenue.
MobileAssist enables a support agent to have real–time access and control of the user's device. The agent can monitor the user's screen to see the exact problem. They can also control the Palm Powered device from his desktop to further troubleshoot the problem, or even show the user what he's doing wrong. The agent can use MobileAssist to examine databases and other system parameters, and then push updated files and software to the Palm Powered device as necessary. This results in quicker problem resolution and a more satisfied user, not to mention reduced support costs and revenue loss. MobileAssist turns customer support into a competitive advantage.
"We believe that MobileAssist is a powerful tool to address and solve the problem of critical downtime for the mobile user," said Larry Berkin, director of developer marketing, PalmSource. "MobileAssist is designed to provide enterprises with an efficient method to manage user problems remotely, translating into improved user support, increased productivity, and reduced customer support costs."
Availability:
MobileAssist is available now. Contact sales@mobilityware.com for more information.
About MobilityWare
MobilityWare is focused on providing enterprise class software solutions for the Palm Powered Mobile Devices. MobilityWare is a division of Upstanding, LLC, headquartered in Irvine, CA. Upstanding is a closely held software development company providing enterprise software solutions to businesses for over 14 years.
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PalmSource, Inc. PalmSource, Palm OS, Palm Powered, and certain other trademarks and logos appearing on this press release are trademarks or registered trademarks of PalmSource, Inc. or its affiliate in the United States, France, Germany, Japan, the United Kingdom, and other countries. These marks may not be used in connection with any product or service that does not belong to PalmSource, Inc. (except as expressly permitted by a license with PalmSource, Inc.), in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PalmSource, Inc., its licensor, its subsidiaries or affiliates. All rights reserved.
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